For us, Sevica is synonymous with efficiency and peace of mind. They make everything easier, from urgent tasks to daily operations. Without a doubt, their support has been key to growing confidently and maintaining our quality standards.
Beatriz Granzow –
ECOALF
Key Metrics
+95% Customer Satisfaction
with the delivery experience managed by Sevica.
+174% Conversion
thanks to agile and flexible logistics operations.
-50% Support Tickets
thanks to SAP + WMS integration
Scale Your Brand Without Limits
Ecoalf x Sevica: Agile Logistics Operations with Personalized Service That Makes a Difference.
Since its inception, Ecoalf has established itself as a leading brand thanks to its commitment to sustainable fashion and the quality of every garment.
With a steadily growing catalog and increasing order volume, the company was looking for a logistics solution capable of managing not only product distribution but also the specific demands of a business with high service standards and personalized attention. That’s when Ecoalf decided to trust Sevica, drawn by our operational agility, technological integration, and, above all, the direct and efficient support from our team.
We had the opportunity to speak with the Ecoalf team, who shared how their collaboration with Sevica has transformed their logistics operations, ensuring a smooth and reliable experience for both the company and its customers.
“We’ve loved the ongoing support from Sevica. If any issue arises, we have a response and solution in less than two hours. Communication with them is direct, efficient, and very personal. For us, that makes a huge difference.”
— Beatriz Granzow
ECOALF
Key Metrics
+95% Customer Satisfaction
with the delivery experience managed by Sevica.
+174% Conversion
thanks to agile and flexible logistics operations.
-50% Support Tickets
thanks to SAP + WMS integration
Scale Your Brand Without Limits
Efficient and Human-Centered Logistics Driving Sustainable Growth
Before working with Sevica, Ecoalf managed its operations using processes that didn’t always ensure the speed and flexibility needed to handle demand spikes or unexpected issues. The need for a logistics partner that could provide both technological integration and agile support with dedicated managers became a priority.
With Sevica on board, the transformation was immediate: the company outsourced its logistics and optimized every stage of the process—from order preparation to returns management—with a personal and efficient approach.
Our team not only ensured efficient distribution but also provided flexible operations that adapt to Ecoalf’s needs, even during periods of high demand or exceptional situations.
Clear and Measurable Results
- Issue Resolution and Support in Under 2 Hours
- Direct Communication with Logistics and Operations Managers
- Full Integration Between SAP (Ecoalf) and Our System
- Complete Visibility of Every Order and Stock in Real Time
- Immediate Operational Support During Demand Peaks
- Efficient Returns Management and Garment Refurbishment
The Features That Drove Ecoalf’s Success
- Full Integration Between SAP and WMS
Ecoalf’s system (SAP) connects natively with Sevica’s platform, ensuring smooth order transmission. Each order is assigned and prepared with full traceability. Through our WEB PORTAL, Ecoalf receives real-time updates for every stage: order assigned, prepared, and shipped.
- Direct Support and Agile Service
One of the aspects Ecoalf values most is direct communication. Whether with the team preparing the packages or the account managers, any request or issue is resolved in under two hours. Additionally, we handle special tasks such as including letters in packages or managing limited editions, seamlessly.
- Returns Management and Specialized Garment Refurbishment
When returns arrive, we inspect each item immediately, notifying Ecoalf of any anomalies (misuse, damaged products, incorrect returns). The entire process is documented and organized, ensuring efficient and reliable handling.
- Operational Support During Demand Peaks
During high-demand periods (such as long weekends or local holidays), we automatically reinforce the team to ensure all pending orders are processed without delays. This flexibility has been key for Ecoalf during peak times.
An Optimized Experience for Ecoalf and Its Customers
Thanks to Sevica, Ecoalf has not only improved its internal efficiency but also enhanced the experience for its customers.
Fast shipping, transparent returns management, and personalized service have strengthened trust and loyalty toward the brand.
Ready to Transform Your Logistics Like Ecoalf?
Increase Your Conversion Rate.